Complaints & Refunds

ARCMusic.pro is operated by FOUR REEL MEDIA CIC, a Community Interest Company registered in England and Wales. Company number 16039893. Registered office: 47–49 Whitfeld Road, Ashford, Kent, England, TN23 7TS.

Email phoenix@arcmusic.pro with your account or order reference, the problem and the outcome sought. Do not email passwords, full card numbers or identity documents.

What happens

ARC will acknowledge the complaint, identify whether it concerns payment, download, privacy, copyright or account operation, preserve relevant evidence, investigate and provide an outcome. Payment problems may be shared with Stripe; privacy complaints may also be taken to the ICO.

Digital purchases

For a broken link, corrupt file, wrong release, duplicate charge or content materially unlike its description, ARC may restore delivery, replace the file or arrange an appropriate refund. Change-of-mind cancellation after an expressly requested download has begun is treated differently from a faulty-content complaint; statutory rights are not limited.